Switchboard Operators, Including Answering Service

Training Requirements for Switchboard Operators, Including Answering Service

Switchboard operators, including answering service need a high school diploma or equivalent and short-term on-the-job training.

Degrees for Switchboard operators, including answering service
Percent
Less than High School 3.7
High School 38.9
Some College 34.7
Associates Degree 10.7
Bachelors Degree 10.1
Masters Degree 1.1
Doctorate or Professional Degree 0.7

Employment Outlook for Switchboard Operators, Including Answering Service

This represents about 112,000 people in the United States.

Over the next 10 years there will be aproximately 37,000 less switchboard operators, including answering service but, because of expected growth and replacement needs in the United States, we will need 13,000 more.

Typical Income for Switchboard Operators, Including Answering Service

Hourly Income

On average,switchboard operators, including answering service make $14.29 per hour.

Bottom 10% Bottom 25% Median Top 75% Top 90%
Switchboard operators, including answering service $9.60 $11.05 $13.47 $16.60 $20.23
Office and administrative support occupations $9.95 $12.39 $16.37 $21.90 $28.46
Communications equipment operators $9.70 $11.21 $13.77 $17.31 $22.47
National Average $9.27 $11.60 $17.81 $28.92 $45.45

Annual Salaries

On average, switchboard operators, including answering service make $29,720 per year.

Bottom 10% Bottom 25% Median Top 75% Top 90%
Switchboard operators, including answering service $19,960 $22,970 $28,030 $34,530 $42,090
Office and administrative support occupations $20,700 $25,760 $34,050 $45,550 $59,190
Communications equipment operators $20,180 $23,320 $28,640 $36,000 $46,750
National Average $19,290 $24,140 $37,040 $60,150 $94,540

This data is from the U.S. Bureau of Labor Statistics, Occupational Employment Statistics

Switchboard Operators, Including Answering Service: What Is This Career Like?

Typical answering service operators work in a call center environment answering telephone calls. Unlike standard corporate call center representatives, answering service operators answer calls for a multitude of companies, not just one. So while a customer service agent at your cable company answers calls regarding cable bills and service issues all day, an answering service operator may take calls from doctors, lawyers, tech support companies, and a variety of other businesses. There is no telling what type of call you could take next.

Companies hire answering services in order to reduce costs without sacrificing service quality, so answering service operators must have a professional telephone presence and have above average communication skills. Technical experience is also necessary, as multiple programs and websites are utilized to take messages, relay calls, and interact with client systems and databases.

Although professional communication and technical skills are needed to perform well, most answering services provide this training on the job, making the role of answering service operator an entry level position.

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