Information About Customer Service Representatives

Training Requirements for Customer Service Representatives

Customer service representatives need high school diploma or equivalent.

Degrees for Customer service representatives
Training for Customer Service Representatives
Percent
Less than High School 3.9
High School 26.2
Some College 32.1
Associates Degree 11.6
Bachelors Degree 21.7
Masters Degree 4.0
Doctorate or Professional Degree 0.5

Employment outlook for Customer Service Representatives

Represents about 2,581,000 people in the United States.

Employment prospects are up Over the next 5 years there will be aproximately 252,000 more customer service representatives but, because of expected growth and replacement needs in the United States, we will need 888,000 more.


Hourly Income

On average, customer service representatives make $16.91 per hour.

Hourly Income Distribution in U.S. Dollars ($)
Bottom 10% Bottom 25% Median Top 75% Top 90%
Customer service representatives $10.01 $12.27 $15.53 $19.92 $25.83
Office and administrative support occupations $9.95 $12.39 $16.37 $21.90 $28.46
Information and record clerks $9.80 $11.93 $15.24 $19.64 $25.08
National Average $9.27 $11.60 $17.81 $28.92 $45.45

Annual Salaries

On average, customer service representatives make $35,170 per year.

Annual Salary Distribution in U.S. Dollars ($)
Bottom 10% Bottom 25% Median Top 75% Top 90%
Customer service representatives $20,810 $25,520 $32,300 $41,430 $53,730
Office and administrative support occupations $20,700 $25,760 $34,050 $45,550 $59,190
Information and record clerks $20,380 $24,810 $31,690 $40,850 $52,170
National Average $19,290 $24,140 $37,040 $60,150 $94,540

This data is from the U.S. Bureau of Labor Statistics, Occupational Employment Statistics

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