Information About Customer Service Representatives

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Training

Customer service representatives need moderate-term on-the-job training.

Degrees for Customer service representatives
Training for Customer Service Representatives
Percent
Less than High School 4.5
High School 30.5
Some College 32.5
Associates Degree 10.9
Bachelors Degree 18.4
Masters Degree 2.8
Doctorate or Professional Degree 0.4

Employment

Represents about 2,252,000 people in the United States- 0.4% of which are self-employed

Employment prospects are up Over the next 5 years there will be aproximately 399,000 more customer service representatives but, because of expected growth and replacement needs in the United States, we will need 1,108,000 more.


Hourly Income

On average, customer service representatives make $15.92 per hour.

Hourly Income Distribution in U.S. Dollars ($)
Bottom 10% Bottom 25% Median Top 75% Top 90%
Customer service representatives $9.44 $11.60 $14.70 $18.70 $23.90
Office and administrative support occupations $9.13 $11.40 $15.00 $20.00 $25.90
National Average $8.65 $10.70 $16.50 $26.60 $41.00

Annual Salaries

On average, customer service representatives make $33,120 per year.

Annual Salary Distribution in U.S. Dollars ($)
Bottom 10% Bottom 25% Median Top 75% Top 90%
Customer service representatives $19,620 $24,220 $30,610 $39,010 $49,800
Office and administrative support occupations $18,980 $23,760 $31,250 $41,590 $53,880
National Average $18,000 $22,380 $34,460 $55,470 $85,280

This data is from the U.S. Bureau of Labor Statistics, Occupational Employment Statistics

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